Search Open Jobs

The Customer Service & Inside Sales Representative will work in the office and the warehouse and support customers by addressing inquiries, resolving issues, and promoting company products and services. This role manages inbound and outbound communication, identifies sales opportunities, and maintains customer records.

Highlights of Working Here:

• Competitive pay + bonus potential
• Medical/Dental/Vision coverage
• Paid Holidays and Paid Time Off
• 401k with match and more! 

Key Responsibilities of the Warehouse Customer Service / Inside Sales Rep:

• Respond to customer questions and provide product/service information.
• Recommend additional products to new and existing customers.
• Manage high-volume phone interactions and follow up on customer needs.
• Maintain strong product knowledge to support accurate customer guidance.
• Identify sales opportunities through customer history and market awareness.
• Develop leads, close sales, and meet established targets.
• Maintain accurate customer and prospect databases.
• Assist with administrative duties and general warehouse support.
• Participate in inventory activities in the warehouse 
• Coordinate deliveries
• Maintain organized showroom and project documentation.
• Perform other duties as assigned.

#CLE

Qualifications of the Warehouse Customer Service / Inside Sales Rep:

• High school diploma or equivalent experience.
• 2+ years of customer service experience for a distribution, warehouse, or manufacturing company required
• Ability to stand, sit, reach, stoop, kneel, bend, twist, and lift up to 30 lbs
• Basic computer and math proficiency.
• Experience in inside sales, customer support, or inventory management preferred
• Willingness to work outside/inside around machinery with moving parts and vehicles
• Willingess to be exposed to all seasons of weather, as well as slippery and uneven surfaces
• Willingness to submit to a pre-employment criminal background check and drug screen
• Some local travel may be required (<10%)

EOE