Current Opportunities

Customer Service Representative

Lancaster, PA 17603

Industry: Admin/CSR - LANC Job Number: 6888 Pay Rate: $12-$13 DOE Industrial: Office: Customer Service Professional: Office Professional

We are currently accepting resumes and screening candidates for a full time, temp-to-permanent customer service representatives in the Lancaster area!

Responsibilities Include:

  • Deal with the customers via emails, over the phone, or face to face
  • Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.
  • Respond to the problems of the customer promptly
  • Look after the customer accounts and update their transaction status
  • Draft the necessary documents, letter or statements, as required by the customer
  • Maintain records of interactions with the customers in an orderly manner
  • Coordinate with the internal department to find solutions and resolve matters
  • Maintain a follow up on the customer, whose query you had solved.

#ind10

Qualifications Include:

  • High school diploma or equivalent
  • Knowledge of customer services ethics, principles and procedures
  • Proficiency in administrative and documentation procedures
  • Should be able to use the computer extremely well
  • Should have great communication skills: written and verbal communication
  • Should have a lot of patience when communicating with the customer
  • Should have good listening skills
  • Should be attentive to details
  • Should be versatile and adaptable

Staffing Service USA Recruiting Team

Staffing Service USA has been placing office and professional staff for over 28 years.
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