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Customer Service

Lancaster, PA 17601

Employment Type: Full-Time Category: Admin/CSR - LANC Job Number: CLE-CALL Pay Rate: to $20/hr. Industrial: Office: Call Center Professional:

Job Description

We are seeking an experienced Customer Service Call Center Rep for a hybrid schedule position in Lancaster, PA! 

This is a full-time position with a competitive salary, commissions, 401K, paid time off (PTO) and benefits! Hybrid work schedule available after training is complete and the employee receives a positive evaluation. (Hybrid schedule consists of three days working remotely and two days working in the office). 

The Customer Service Rep will be responsible for the following duties:

  • Respond promptly to customer calls, texts and emails with a professional and friendly demeanor
  • Log all call information into the computer system
  • Process customer payments 
  • Follow up calls/emails with customers
  • Communicate with different departments to ensure that the customers needs are being met
  • Work an on-call rotation that consists of some evening and weekend remote work

#CLE

Job Requirements

The  Customer Service Rep MUST meet the following requirements:

  • 2+ years experience working in a call center or customer service role with heavy call volume
  • Ability to work independently and also as a member of a team
  • Self-motivated
  • Customer-service oriented with a friendly and warm demeanor
  • Strong attention to detail
  • Strong data entry and typing skills

 

Equal Opportunity Employer

Additional Information

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About Lancaster, PA

Unlock your next career opportunity in and around Lancaster, Pennsylvania! Nestled in the heart of Amish country, Lancaster offers a unique blend of history, culture, and innovation that make it an ideal place to grow your career. From the vibrant arts scene at the Lancaster Museum of Art to the mouthwatering Pennsylvania Dutch cuisine at Central Market, there is something for everyone in this charming city. Explore job listings in industries like healthcare, manufacturing, and technology while enjoying the scenic beauty of Long's Park and catching a show at the historic Fulton Theatre. Join us in Lancaster and discover why this region is a perfect place to work, live, and thrive.