Current Opportunities

Customer Care Agent/Billing

Harrisburg, PA

Industry: Admin/CSR - HAR Industrial: Office: Customer Service Professional: Pay Rate: 15.25-15.62/hr

We are seeking a Customer Care agent for our client in Harrisburg, PA!

The Customer Care Agent is responsible for:

Order Processing:

  • Communicates with customers by phone, email, or fax concerning orders, returns, shipments and product questions
  • Receives and enters phone, email and fax orders
  • Uses predetermined rules and guidelines to approve sales orders for shipment
  • Prepares order and coordinates order and shipping dates through Microsoft Nav
  • Generates Bills of Lading for shipments and prepares necessary paperwork for international shipments
  • Initiates shipment tracking, and POD’s with carriers
  • Initiates orders, return authorizations, return call tags, or credit memos for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.)
  • Makes changes to or cancels orders/back orders

Customer Relations:

  • Contacts customers when necessary to advise of shipment delays and/or request additional information necessary to process orders
  • Documents and initiates computer file maintenance for corrections to customer records. Works with customers regarding freight claims and damaged product, including providing credit as necessary
  • Processes and reconciles credit card payments on customer accounts and responds to invoice inquiries
  • Obtains customer feedback information and records customer complaints. Follows up with customers to ensure prompt resolution
  • Assists as needed in handling overflow calls to receptionist.

The Customer Care Agent requirements are:

  • High school diploma or GED; or one to three months related experience
  • Previous freight/shipping experience
  • Previous experience with food industry, shelf life and expiration dates
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Previous computer experience
  • Excellent communication skills

 

Pre-employment background check and drug screen are required

 

#IND10

Qualified candidates should apply! Please submit your resume for consideration.

Staffing Service USA Harrisburg Recruiting Team

Staffing Service USA has a qualified team of recruiters that is able to match the right candidate to the right job. Contact the office once you submit to a job you are qualified to perform and we will do our best to place you.
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